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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kapri W

Kapri W

September 4, 2026

5  out of  5
rating by Kapri W
"I don’t know what I did to be so lucky to get in touch with Gerardo but I am super grateful I did! His service was great & he’s super personable as well as professional! I am so happy I made the switch to State Farm! 🤗"
We responded:
"Thank you so much for your wonderful feedback! We’re so glad you had a positive experience with Gerardo.  Please give us a call or send us an email if we can help you with anything additional. - Art Santos’s Insurance Team "
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Alexis Zanjuampa

September 2, 2026

5  out of  5
rating by Alexis Zanjuampa
"Great customer service. Props to Suany for making the process painless, quick and easy. She’s the girl for all insurance needs!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chicago to know you had such a great experience with us. "
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Maria Castanon

September 1, 2026

5  out of  5
rating by Maria Castanon
"Excellent service from Agent Gerardo regarding the proper handling of my policy; everything was explained very well and with courtesy."
We responded:
"Maria, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Chicago insurance team! - Your State Farm Agent, Art Santos "
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Lupe Garcia

August 31, 2026

5  out of  5
rating by Lupe Garcia
"Working with Suany was such a quick and easy process! Super helpful, informative and very attentive! After being w the same company for years she found me a much lower rate!"
We responded:
"Thank you so much for the 5-star rating, Lupe! I am so pleased to hear that you were happy with your experience with us. We look forward to helping with any of your insurance needs in the future! "
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Luz Karime Cortes

August 26, 2026

5  out of  5
rating by Luz Karime Cortes
"Tengo muy buenas referencias de esta aseguranza por lo cual hablé con una persona una asesora muy querida quien me explicó muy bien todo y decidí asegurar mis dos carros gracias por su ayuda y comprensión suany"
We responded:
"Thank you for leaving us a great review. I am thrilled to hear that Suany gave you a great experience with our office. "
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Luis Alfonso Paredes Estrella

August 21, 2026

5  out of  5
rating by Luis Alfonso Paredes Estrella
"La persona que me atendió, Fanny, es una profesional que responde a las preguntas que el cliente tiene con absoluta claridad, también es muy amable y brinda confianza, gracias por atenderme"
We responded:
"Thank you so much for your review! We really appreciate your feedback."
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Jose Jimenez

August 18, 2026

5  out of  5
rating by Jose Jimenez
"Very good service, and they are helpful."
We responded:
"Thank you for leaving us a review! We appreciate your feedback. "
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Hadiya Strong

August 10, 2026

1  out of  5
rating by Hadiya Strong
"Don’t do it. I cancelled my policy with them because I moved states to a new State Farm location and still have not received my refund over 2 months later. I’m being given the runaround where one day, they say they sent it out, then they say it was sent to the wrong address, then they said it was cashed out by someone else, then they said “nvm that information was incorrect.” Never had these types of issues with Lemonade insurance or other agencies. Now I’m out hundreds of dollars with no recourse.

To be clear, my issue is still not resolved."
We responded:
"Thank you for your review. We are always looking for ways to improve our services. We are very sorry you were not satisfied with your experience, but I am glad we were able to resolve the issue. Please reach out to us with any further questions or concerns."
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AJ Morales

August 7, 2026

5  out of  5
rating by AJ Morales
"Reliable service and competitive prices."
We responded:
"Thanks so much for leaving us a review! We really appreciate your support. Just reach out anytime if you need us - we’re here for you. "
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RAMEE Bonds

August 5, 2026

5  out of  5
rating by RAMEE Bonds
"Suany was amazing with helping me get car insurance today and letting me know the discounts I could get through renters insurance and life insurance. Thank you for making this process seamless and not stressful !"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Art Santos’s team. "
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Vicente Ortega

August 4, 2026

5  out of  5
rating by Vicente Ortega
"Muy buen servicio, gracias Gerardo por tu atencion,"
We responded:
"Vicente, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Art Santos and Team "
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Alejandra Godinez

July 30, 2026

5  out of  5
rating by Alejandra Godinez
"Gerardo gives such Great customer service every time! Such a pleasure to speak with someone that’s always willing to help and answer all your questions. Very professional in every way. He has such a great work ethic and is very friendly and customer focused I highly recommend this agency to everyone."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with our team. We look forward to continuing to help with all your insurance needs! "
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LOS SUPER CATS Robledo

July 2, 2026

5  out of  5
rating by LOS SUPER CATS Robledo
"Me estan tratando de lo mejor precios accecibles y buen trato cde su personal"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support and look forward to continuing to help with all your insurance needs. "
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Brian Aguilar

July 1, 2026

5  out of  5
rating by Brian Aguilar
"Don’t look any further. Liz will get you the best coverage for your situation. Excellent Service."
We responded:
"Thanks for the 5-stars! I love hearing that Liz provided such great service to you while helping address your insurance needs. "
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Brenda Galindo

June 30, 2026

5  out of  5
rating by Brenda Galindo
"Suany
Great service
Thank you for you help."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Art Santos’s Team! We deeply appreciate your kind words here in Chicago . "
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Miguel Herrera

June 16, 2026

5  out of  5
rating by Miguel Herrera
"I am pleased to share my positive experience with the Art Santos team. The team demonstrated a high level of professionalism, attentiveness, and expertise that made the entire process seamless.

I would like to especially recognize Suany for her exceptional service. She was consistently helpful, courteous, and thorough in every interaction. Her professionalism and genuine desire to assist made her a pleasure to work with, and she went above and beyond to ensure every detail was handled with care.

The Art Santos team is fortunate to have someone of Suany's caliber on their staff. I would not hesitate to recommend this team to others, and I look forward to working with them again in the future."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Art Santos’s Team. "
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Carlos Alba

June 16, 2026

5  out of  5
rating by Carlos Alba
"Always great professional service."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Art Santos’s Team. "
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Timoteo Valerio

June 9, 2026

5  out of  5
rating by Timoteo Valerio
"Excellent costumer service, I'm glad for the help and the information that suany provide me for my insurance quotes and her help to get the best to cover my expectations on my policies and I would recommend suany and would recommending her to my friends and family. Thank you suany for your help and your customer service."
We responded:
"Timoteo, thank you for your kind review. We appreciate your feedback and are happy that Suany provided a great experience while helping with your insurance needs. "
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Ana Acosta

May 19, 2026

5  out of  5
rating by Ana Acosta
"My husband and I recently visited Art Santos State Farm Agency and were thoroughly impressed by the level of service we received. We were greeted and attended by Suany Y. Godines . Suany was not only friendly but also incredibly knowledgeable about the products & services. She took the time to understand our concerns, specifically around homeowner’s insurance and provided tailored recommendations that were suitable to our needs. Since we were at the office, I asked her if she would help my husband set up his Safe & Drive device on his car. Suany didn’t hesitate and was kind enough to assist him with the set-up process.
On our way back to our home, my husband and I talked about the way Suany exceeded our expectations —she was very effective in conveying information and fostering a positive customer experience. The atmosphere was welcoming, and my husband and I felt valued as a customer. We will definitely recommend this office and of course, Syaney to our family & friends!!
Thank you Suany for going above and beyond addressing our immediate concerns and providing additional information ensuring we were well informed. God Bless 🫶"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! We look forward to assisting with all your insurance needs. "
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Edyth Galindo

May 15, 2026

5  out of  5
rating by Edyth Galindo
"Suany Godinez
She was very helpful, quick, and made the whole process easy and stress-free. Very professional and responsive. Highly recommend her for anyone looking for insurance help!
Excellent service 👌🏽"
We responded:
"Thank you for the 5-star review, Edyth! Here on State Farm Agent Art Santos’s Team, we are proud to serve our community and appreciate your recognition. "
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Elise Pa

May 8, 2026

5  out of  5
rating by Elise Pa
"Great working...great customer service skills with Beto. Was able to save 40/month thru State Farm. I at this time highly recommend them. So glad I called."
We responded:
"Thanks so much for the amazing review, Elise! We really appreciate your business. If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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FELIX PINEDA

May 7, 2026

5  out of  5
rating by FELIX PINEDA
"Gracias a Gerardo en la oficina de la western. excelente servicio"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Felipe Ortiz

April 27, 2026

5  out of  5
rating by Felipe Ortiz
"Geraldo. Fue una grand pesona de ajudame mucho les doi las gracia a el por todo"
We responded:
"Thank you for the 5-star review, Felipe! Here on State Farm Agent Art Santos’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Liz

Liz

March 28, 2026

5  out of  5
rating by Liz
"Outstanding customer service thank you 🙏"
We responded:
"Thank you for your review. I am so happy to see we provided you with outstanding customer service while assisting with your insurance needs! "
Profile photo of Robert Bostic

Robert Bostic

March 20, 2026

5  out of  5
rating by Robert Bostic
"Very satisfied with the service here at state farm thanks abunch"
We responded:
"Thank you for taking the time to leave us a review. I love hearing that you were very satisfied with the customer service experience our office provided while helping address your insurance needs. "