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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elise Pa

May 8, 2026

5  out of  5
rating by Elise Pa
"Great working...great customer service skills with Beto. Was able to save 40/month thru State Farm. I at this time highly recommend them. So glad I called."
We responded:
"Thanks so much for the amazing review, Elise! We really appreciate your business. If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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FELIX PINEDA

May 7, 2026

5  out of  5
rating by FELIX PINEDA
"Gracias a Gerardo en la oficina de la western. excelente servicio"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Felipe Ortiz

April 27, 2026

5  out of  5
rating by Felipe Ortiz
"Geraldo. Fue una grand pesona de ajudame mucho les doi las gracia a el por todo"
We responded:
"Thank you for the 5-star review, Felipe! Here on State Farm Agent Art Santos’s Team, we are proud to serve our community and appreciate your recognition. "
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Alejandra Godinez

April 23, 2026

5  out of  5
rating by Alejandra Godinez
"Great customer service! Very professional in every way. They have an answer for each question asked and they always answer the phone! Very pleasant and helpful"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with our team. We look forward to continuing to help with all your insurance needs! "
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Liz

March 28, 2026

5  out of  5
rating by Liz
"Outstanding customer service thank you 🙏"
We responded:
"Thank you for your review. I am so happy to see we provided you with outstanding customer service while assisting with your insurance needs! "
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Robert Bostic

March 20, 2026

5  out of  5
rating by Robert Bostic
"Very satisfied with the service here at state farm thanks abunch"
We responded:
"Thank you for taking the time to leave us a review. I love hearing that you were very satisfied with the customer service experience our office provided while helping address your insurance needs. "
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Sergio Guerrero

March 20, 2026

5  out of  5
rating by Sergio Guerrero
"Very professional and really good service"
We responded:
"Thanks for leaving a five-star review of your experience with us! We look forward to continuing to provide great service while assisting you with your insurance needs. "
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Koby Juarez

February 5, 2026

5  out of  5
rating by Koby Juarez
"My insurance got raised with a different insurance company so I did what any American would and shopped around, then I found art santos, an agent with State Farm that got me in a way better rate a month and that helped me save. They have excellent customer service and if I have any problems or need to make policy changes they are always on it! A big shoutout to Gerardo for always helping me and providing the best of service, i definitely recommend this place 10/10"
We responded:
"Thank you for leaving such a great review! I am so glad Gerardo provided great customer service and was able to find a rate for your auto insurance that you were satisfied with. "
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Juan Galvez

October 9, 2025

5  out of  5
rating by Juan Galvez
"Let me begin by recommending State Farm. I am completely impressed with their professionalism and customer service. Liz Arcon and Art Santos are unmatched. I have been with State Farm since I bought my first car. With time you hope and pray that you are never in an accident. Then, the unthinkable happens, I was rear ended and hospitalized. In that moment Liz Arcon from State Farm was there. Liz helped me through a very difficult moment in my life, with the process of hospital bills, getting my car fixed and getting back on the road. I was impressed by their commitment to going the extra mile. I personally attest if you want peace of mind go with Liz Arcon and Art Santos from State Farm!!!"
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Carlos Montelongo

September 25, 2025

5  out of  5
rating by Carlos Montelongo
"Great customer service and communication. Would recommend to anyone looking for insurance."
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Lolita Pi (Lo)

September 18, 2025

5  out of  5
rating by Lolita Pi (Lo)
"I was with my prior agent for yeas as I have been a State Farm customer for over 2 decades. My prior agent and staff were great . My file is now with this new agent, whom office I had not had contact with until yesterday. Which I view as a good thing lol.. particularly with the nature of their business. However I needed a policy question answered and called the office. I spoke with an office rep name Gerardo, he was welcoming and knowledgeable in his responses. I had to gather additional info to call back and luckily got him again. Just as previously great energy and even provided additional info about other insurance opportunities I might want to consider. Not in the pushy salesman way either lol..which I really appreciated. Thank you Gerardo for providing me with great service and for reminding me why I have been a loyal customers for so long."
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FITO

April 24, 2025

5  out of  5
rating by FITO
"Excellent customer service, Liz Alarcon always go above and beyond to answer any question or concern about my coverage. Take all the time needed to make sure I get the best coverage needed without braking the bank. will recommend 100%. Thank you"
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L Jones

April 3, 2025

5  out of  5
rating by L Jones
"I love his custom service keep up the good work"
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Corey Hinton

March 30, 2025

5  out of  5
rating by Corey Hinton
"Liz Alarcon is the best agent on the planet. She demonstrates top-tier customer service, and she is very professional and attentive to the needs of her clients. She has been my agent for years, and I would not trade her for anyone else. Thanks, Liz, for being so amazing !!!!"
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Miguel Esquivel

March 14, 2025

5  out of  5
rating by Miguel Esquivel
"Liz, has been such a great help with any help my family and I need. She goes above and beyond her job. She has been our agent for over a decade now and I will always recommend her to everyone."
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Jorge Galicia

March 7, 2025

5  out of  5
rating by Jorge Galicia
"Muy buen servicio muy atentos todo perfecto para geardo"
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jackelyn perez

March 7, 2025

5  out of  5
rating by jackelyn perez
"Me encanta state farm , en particular fui a la agencia 2207 N Western Ave Chicago IL 60647 , me recomendó mi mamá y pues encantada por qué los servicios y descuentos están súper y la atención al cliente es fantástica ( rápida y gentiles) En particular nos atendió el joven Gerardo y logré asegurar mis dos carros a un precio muy favorable"
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Lorena Saldana

January 17, 2025

5  out of  5
rating by Lorena Saldana
"State Farm helps me to pay a fair amount for my home, cars and life insurance. They reviewed the policies to assure we are are getting the right coverage. Thank you State Farm."
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Roberto Castillo

October 5, 2024

5  out of  5
rating by Roberto Castillo
"Muy buen servicio, buenas aseguradoras y buenos empleado como Gerardo Jaimes"
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Maria Sotelo

September 24, 2024

5  out of  5
rating by Maria Sotelo
"Joanely , He’s a wonderful helper 😊 I give 5 ⭐️ To him the best of the best. Thank you Joanely⭐️⭐️⭐️⭐️⭐️"
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Gilberto Gonzalez

August 28, 2024

5  out of  5
rating by Gilberto Gonzalez
"Would like to thank Liz and her office for always being friendly, advising me on my coverages and answering all my questions and concerns. Thank you"
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Gerardo Cortes

August 24, 2024

1  out of  5
rating by Gerardo Cortes
"very bad service I'm still waiting for the call since two weeks"
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Blanca Aguirre

June 15, 2024

5  out of  5
rating by Blanca Aguirre
"Muy buen servicio"
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Angel Villalba

June 15, 2024

5  out of  5
rating by Angel Villalba
"Great service and help Very freindly as well"
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Maria Vazquez

June 7, 2024

5  out of  5
rating by Maria Vazquez
"They are really nice thankyou a geraldo."